Shipping & Returns

Returns

Our return policy is 30 days. If 30 days (depending on the product) have gone by since your purchase, we will unfortunately not be able to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds for items on pre-order:

Refunds for any items on pre-order may only be issued as a store credit in the form of a gift voucher equivalent to the amount spent. This voucher may be used by friends and family and does not have an expiry date. For all “in stock” items, please refer to the “returns” section above.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we hve received your returned item. We will also notify you of the approval or rejection of your refund. Should you then be approved, then your refund will be processed immediately and a credit will be automatically applied to your credit card or original method of payment within a few business days.

Later or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of the above and you still have not received your refund yet, please contact us at info@thebeeskneescollective.com.au

Sale items (if applicable):

Only regular priced items may b e refunded, unfortunately sale items cannot be refunded.

Afterpay:

All refunds processed through Afterpay will incur a 6% charge over the total order to compensate for the fees associated with their services. 

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@thebeeskneescollective.com.au

Shipping for returned items:

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you would like us to organise the return, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $475, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Shipping:

Any of our larger items sent to WA, SA and the NT WILL incur a shipping surcharge. We offer free shipping Australia wide for all items within QLD, NSW, ACT and VIC, unless you are located in a particularly remote area within these states. If this is the case, please contact us for a quote through the following email address: info@thebeeskneescollective.com.au or message us through Instagram.

International shipping:

We currently offer shipping worldwide for all available items, please contact us for a quote. Please note a surcharge may apply.

International shipping returns:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you would like us to organise the return, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.