Our items are hand made and as such you can expect some minor variations in the design, colour, tones of the natural materials used. This is the unique beauty of each hand crafted piece. We do not offer refunds for items which may have minor variations to those shown in our online images.
We know you'll be eager to receive your Bee's Knee's purchase as soon as possible and we'll be working hard to get them to you ! We do our very best to process all orders within 3 business days of the order being placed however this may be longer during busy periods.
If your order is urgent or required for a specific date, please email us first to ensure we can accommodate this.
For Pre-Order items please see below.
Its important to note that we do not give refunds or accept cancellations for pre-orders. We provide an estimated time of arrival for each product and we aim for this to be as accurate as possible. At times the ETA may be delayed for reasons outside of our control (production, weather, shipping, customs inspections, national holidays for an example). We endeavour to keep you updated on arrival times. If the arrival time and the possibility of a delay to this arrival time does not suit the time frame which you require the item in, please do not purchase it.
All orders are dispatched as a whole, If you purchase an available item with a pre-order item, the available item will be sent to you when the receive the pre-order item. If you would like an available item shipped earlier we suggest you make two seperate purchases or contact us to discuss.
Our return policy is 30 days. If 30 days (depending on the product) have gone by since your purchase, we will unfortunately not be able to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds for items on pre-order:
Refunds for any items on pre-order may only be issued as a store credit in the form of a gift voucher equivalent to the amount spent. This voucher may be used by friends and family and does not have an expiry date. For all “in stock” items, please refer to the “returns” section above.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we hve received your returned item. We will also notify you of the approval or rejection of your refund. Should you then be approved, then your refund will be processed immediately and a credit will be automatically applied to your credit card or original method of payment within a few business days.
Later or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of the above and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable):
Only regular priced items may b e refunded, unfortunately sale items cannot be refunded.
All refunds processed through Afterpay will incur a 6% charge over the total order to compensate for the fees associated with their services.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at email@example.com
Shipping for returned items:
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you would like us to organise the return, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $475, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Shipping and Delivery Times:
Any of our larger items sent to WA, SA and the NT WILL incur a shipping surcharge. We offer free shipping Australia wide for all items within QLD, NSW, ACT and VIC, unless you are located in a particularly remote area within these states. If this is the case, please contact us for a quote through the following email address: firstname.lastname@example.org or message us through Instagram.
We ship our items through Couriers and private sub-contractors. We endeavour to provide you with a tracking number, if you have not received this please check your junk folder as this is likely to be the culprit. If you still haven't received our email please contact us at email@example.com with TRACKING in the subject heading plus your name and order number.
It is our customers responsibility to ensure their delivery details are correct upon check out.
All orders are automatically given AUTHORITY TO LEAVE.
If you require a signature upon delivery please email us immediately after your purchase. Our couriers charge an additional fee of $25 for this service and we will send you an invoice for this amount.
If you require specific instructions for your delivery please email firstname.lastname@example.org with DELIVERY INSTRUCTIONS in the subject headings plus your name and order number.
We do not deliver to PO Boxes, please be sure to include a physical address when placing your order.
Any deliver time frames advised are an estimate only, please refer to couriers tracking for updates.
Our couriers and transport providers do not take requests for specific delivery dates but rest assured they work hard to get them to you as soon as possible.
Once items have left our warehouse we do not monitor the transit/delivery.
We do arrange shipping on international orders. If you are an International customer you can arrange pick up via your own courier / freight company.
Please note our terms for international orders:-
We do not accept returns or refunds for international orders under any circumstances.
We are not liable for any damages. or loss which may occur after collection from our warehouse. Items damaged during transit can not be refunded or compensated for.
Our standard cardboard packaging will be used.
We do everything we can to ensure that every item is shipped and received in great condition. If a package is received and the box appears to be in a damaged condition, this needs to be reported to the delivery driver before signing for it.